Customers are now more concerned with an organization’s capability of fulfilling an order and delivering it quickly rather than the quality of the product they receive. With such a demand for accelerated turnarounds on orders through expedited delivery speeds, organizations are pressed to meet their customers’ expectations. If the expected speeds weren’t bad enough, these customers also expect their orders to arrive for free. Generally speaking, it’s advised to meet the baseline requirements of the specific market; which typically means providing free shipping, even if it’s at a slower rate than customers expect. Putting too much focus on this dichotomy of price versus speed, however, runs the risk of neglecting the other components that make up a great customer experience. Understanding this, it’s important to provide as comprehensive an experience as possible. Tips on how to do so can be found within the resource accompanying this post.
Free vs. Fast: Where Do You Stand With Delivery? presented by WAREHOWZ, the company to call when you need to find warehouse solutions